Bart Berkey
Former Ritz-Carlton Global Executive, Bestselling Author & Customer Experience Expert
Bart's Keynote Topics
HUMANALITY: Making People Feel Human in an Automated World
Most People Dont But YOU Do
The Power of Kindness as a Performance Strategy
Are You A Buffalo or A Goose?
BeBamboo: The Strength in Being Flexible
Categories
Biography
Bart Berkey spent more than 16 years as a global executive at The Ritz-Carlton Hotel Company, one of the world's most recognized service brands. He didn't just witness legendary hospitality -- he helped build it, scale it, and teach it to leaders across the globe. But the most important thing he learned had nothing to do with luxury amenities or five-star standards. It was this: the people who create the most loyal customers, the most engaged teams, and the most memorable experiences are the ones who make every person they encounter feel cared for, valued, seen, and heard. He calls it Humanality.
After leaving Ritz-Carlton, Bart founded Most People Don't, LLC, built on one simple but powerful premise: most people don't take the uncommon, generous actions that actually change how others feel -- but the ones who do change everything. Through Humanality, Bart provides the tools, solutions, and resources that teach organizations and individuals to make others feel genuinely cared for in a world grown increasingly processed and transactional. It's not just about customer service -- it's about how we treat the people we serve, the people we work alongside, and even ourselves.
Bart is the author of Most People Don't... and Why You Should, host of a globally top 2-5% ranked podcast with 200+ episodes featuring guests like Ritz-Carlton founder Horst Schulze, and creator of the trademarked Humanality System, now applied across industries to transform culture from the inside out. His TEDx talk, podcast, and bestselling book are backed by something rarer: he has lived the operational reality of building world-class human connection from the inside, and translated it into practical tools your people can use the moment they walk back into the building.
Bart has been named one of the Top 100 Personal Development Speakers, one of the Top 25 Most Extraordinary Minds in Sales and Marketing, and one of the 50 Most Influential People in Hospitality. His clients span insurance, healthcare, manufacturing, real estate, defense, and hospitality -- Liberty Mutual, Blood Centers of America, Hyster-Yale, Wynn Las Vegas, Hilton Grand Vacations, AvalonBay Communities, Leidos, and Booz Allen Hamilton -- because human beings are human beings, whatever their industry. Bart doesn't just inspire audiences -- he gives them something to do, something to feel, and something worth passing on.
