Claire Boscq

Claire Boscq CSP has been ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years. An international keynote speaker and creator of the Heart-Led Business Growth Blueprint, she brings over 30 years of expertise in Customer eXperience, mystery shopping and employee engagement, earning her the nickname the CX Energizer.

Through her Heart-Led Business Growth Blueprint, Claire helps organisations elevate customer experience by energising their people, harmonising their spaces and leading with heart. Her approach blends human connection, practical business insight and the ancient principles of Feng Shui to create more conscious, connected and high-performing organisations.

Claire is also Co-Founder of Elevated eXperience and is currently setting up HX, the Hive eXperience, a community platform designed to help people belong, contribute and prosper. HX brings together connection, collaboration, commerce and opportunity, creating thriving communities where members add value, businesses grow and relationships come before algorithms. Through Elevated eXperience, Claire also helps organisations reduce friction and connect Digital, Employee and Customer interactions, to elevate eXperiences and accelerate growth, strengthen human connection and create experiences that feel as good as they perform.

Author of five books, including two best-sellers, Claire was awarded the prestigious CSP (Certified Speaking Professional) designation in 2026, received the Virtual Speakers Association International (VSAI) Breakthrough Speaker of the Year Award 2026, and was recognised as one of the Top 8 Finalists in the 2026 Motivational Speaker Awards. She has delivered high-impact keynotes in more than 30 countries, in both English and French. Blending humour, storytelling, practical insight and a touch of French flair, her sessions are engaging, dynamic and immediately actionable, leaving audiences inspired, energised and ready to take action. Elevating eXperiences, one heartbeat at a time.