Enrico Gallorini

Enrico Gallorini is an internationally recognized expert in customer experience strategy, event intelligence, and the psychology of human connection. As the Co-Founder and CEO of GRS Research & Strategy and President of Info Salons Middle East, Enrico has spent more than two decades helping organizations around the world reimagine how they design, measure, and deliver experiences. His work empowers companies, governments, and cultural institutions to optimize customer journeys, increase ROI from live events and exhibitions, and decode the emotional drivers that shape decision-making and audience behavior.

With a unique ability to merge data-driven insight with human empathy, Enrico operates at the crossroads of analytics, innovation, and behavioral psychology. He has advised Fortune 500 corporations, global destinations, and leading institutions on transforming events into powerful platforms for engagement and long-term value creation. His approach is both analytical and deeply human — proving that the most impactful experiences are those that blend measurable outcomes with genuine emotional resonance.

Enrico is also a TEDx speaker and the author of In-Person: A Journey Through the Unstoppable Evolution of Events, a highly regarded book that explores how real-world connection fuels innovation, loyalty, and trust in an increasingly digital-first era. In addition, he serves on the Board of Directors of Explori Ltd (UK), where he contributes to advancing global standards in experience measurement and customer feedback analytics.

Known for his compelling and practical keynotes, Enrico is trusted by leading organizations to inspire leadership teams, guide event strategy, and translate complex insights into actionable solutions. His sessions are a blend of storytelling, evidence, and foresight — leaving audiences with both the clarity and the tools to design experiences that truly matter.

His core belief is clear: the future of customer experience is not just about efficiency or technology, but about creating moments of authentic human connection that deliver measurable business impact and lasting value.